Privacy Policy


The Artisanaal’s privacy policy declares how it uses and protects any information that you provide when you use or visit this website.

The domain is owned and managed by Artisanaal, at Mumbai MSME Registration number UDYAM-MH-18-198260, under the brand name Artisanaal.

The term “ARTISANAAL”, “Company”, ‘us’, ‘we’ or ‘our’ refers to Artisanaal. The term “User”, “You” or “Your” refers to any user/viewer of this Website, his/her representatives or affiliates; and any person availing the services of Artisanaal through this Website, or through our Instagram handle ( , or any other platform . The term “Third Party” refers to any person, natural or juristic, other than Artisanaal and the User.

This privacy policy is a comprehensive, legally binding contract between Artisanaal and the User. The terms of Privacy Policy will be applicable and effective once you agree for the same and this policy shall govern the relationship between the User and Artisanaal for the use of this Website.

Artisanaal is committed to confidentiality and privacy of all its users. All the recognizable data collected by Artisanaal shall be dealt with in accordance with this Policy. Artisanaal may modify this policy from time to time. It is expected from you to check this website from time to time to ensure that you are aware of the changes. Your continued use of this website and availing of services of Artisanaal under this Website implies that you have read, understood and agreed to the terms and conditions explained in this Policy and implies your acceptance to any amendments made to this Privacy Policy. Your continued use of the website implies your agreement to our collection and use of the information.

What is the information we require?
During the use of this website by you we may collect the following categories of information:
1. Name of the customer
2. Contact information including email address, mobile number, phone number and billing/shipping address.
3. Information regarding gender and age.
4. Any information, including images, uploaded/posted by you on our website as feedback or on a third-party social media site used by and/or associated with Artisanaal.
5. Your third-party account credentials (for example, your log-in credentials for Facebook, through which you may choose to log-in to use this Website). 6. Your size and measurements appropriate for determining the size of clothing.
7. Payment information, as required for the purposes of availing services of Artisanaal by a User.
8. Any other information considered necessary in the sole discretion of Artisanaal or the performance of services agreed to be procured by the User from Artisanaal.

What we use your information for?
Artisanaal may use your information for different categories of uses such as:

  1. Determining the correct size of the product ordered: We at Artisanaal want to ensure that the product you order from us fits you perfectly, and for that reason we guide the Users to select the correct size with our size chart.
  2. Service improvement: Your details may be used by Artisanaal to upgrade the standard of its services including innovating new products in your interests.
  3. 2. Making delivery: To ensure smooth delivery of your orders to the correct address, either by courier or any other service, we need to share your contact information with the delivery company.
  4. 3. Payment: Your financial information including debit card, credit card, and bank account related information may be used at the payment gateway, for completing payment transactions between ARTISANAAL and you.
  5. Feedback & Preferences: We may also use your information to contact you for feedback and market research purposes. We may also conduct research using your data to study and examine user preferences, user consistency, stickiness to our website in order to improve Artisanaal’s services. You are at liberty to opt out of receiving our feedback emails.
  6. Marketing new products: We may send periodically promotional emails and alerts about new products, special offers or other information which we think you may find interesting, using the email address which you have provided. You are at liberty to opt out of receiving our marketing emails.
  7. Advertising: We may use incognito information so that you cannot be individually identified and provide that incognito information to our partners. For example, we allow demographic information of users to be used by advertisers
  8. Research & Development: We may use your information for research and development in the field of retail, shopping frequencies, purchasing trends including with such other entities conducting research on terms materially similar to the Policy of Artisanaal.

Information Protection
Artisanaal strictly follows security protocols and standards to protect your information as required by the applicable laws of the Republic of India. We have adopted appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, modification, disclosure or destruction of your personal information and other data stored on the Website.

Nevertheless anything contained in the Policy of Artisanaal ,shall not be accountable, in any manner, for breach of security, or for any actions and omissions of the third parties beyond its control including but not limited to hacking, data diddling, cyber-attacks, acts of government, breach of security and confidentiality, unauthorised access to the computer system and network, breach of encryption, amongst others.

Your account is password protected  for your privacy and security. In case you access your account via Facebook, you may have additional or different sign-on protections through Facebook.

The Website may encompass links of other sites. We are not accountable for the privacy policies and/or practices on other sites. It is expected that when you follow a link to another site from the website of Artisanaal you should read that site’s privacy policy.

Your Obligation
Artisanaal requires you to provide true and accurate information for the purposes of offering our best services and in your own greatest interests. You are solely responsible for any loss or injury occurring due to the provision of false, erroneous or misleading information provided by you.

Artisanaal holds the right to refuse services to you in case you fail to provide information required by Artisanaal, in its sole discretion, to be necessary for the provision of such services in agreement with its quality standards.

It is your responsibility to prevent any unauthorized access to your account and personal information, by choosing and protecting your password (or other sign-on protections) appropriately and preventing access to your computer or device by signing off after you have finished accessing your account on this Website.

It is your sole discretion to not to provide us with any or all of the information we specify or request, but then you may not be able to register with Artisanaal or to take advantage of some or all of our features. To stop receiving our promotional emails, you can email us at Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your further purchases with Artisanaal.

Third-Party Sharing
ARTISANAAL does not share or otherwise disclose your identifiable or sensitive information collected during the provision of services offered by the Website for any consideration.
ARTISANAAL may share the information on anonymised bases which is non-identifiable and non-sensitive, with its partners and/or affiliates pursuant to the agreements in writing containing the similar or same safeguards as provided under the policy of Artisanaal. However in case of any breach of the aforesaid requirements by any such partners and/or its affiliates, Artisanaal shall not be held responsible

We will be sharing your information with delivery and courier companies such as DTDC, Delhivery, Blue Dart and/or any other third parties for the limited purpose of providing delivery services offered by Artisanaal, either through this Website or our Instagram handle, or any other platform, for ensuring the highest standards of quality of service.

We share your information with event organizers and other third parties responsible for fulfilling the purchase obligation. The event organizers and other third parties may use the information we give them as described in their privacy policies.

We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. We may share information with our lawyer/legal representative for any dispute resolution in connection with the use of this Website or our business. Or, we may also share information when we are investigating potential fraud.

In the event of merger and acquisition of our business to another entity, we may be required to share information with any successor.
For any reason not described in this policy, we will not share your identifiable or sensitive information, without your prior consent.

Cookies Policy
Artisanaal strives to improve the experience for visitors to the website by using cookies , it has published this Cookie Policy. This Policy explains what cookies are and how we use them on our websites. If you don’t want to receive cookies while browsing our website, you can modify your browser and/or mobile device settings so that it notifies you when receiving cookies or you can choose to restrict or block cookies.

Cookies are the tiny files, which is composed of a string of letters and numbers, placed on your computer by web page servers. They also enable the website owner to distinguish you from other users of the website. Cookies cannot be executed as code or used to deliver viruses and they cannot enable us to access your hard drive. Even if we store cookies on your hard drive we cannot read any information stored there.
The data generated through cookies on Artisanaal websites can be used for various purposes including the following:

  1. Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features.
  2. Functionality: These cookies allow the website to remember choices you make such as username, language or region you are in and provide a more enhanced personal experience.
  3. Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they receive error messages. They are used to improve how a website works in future versions.
  4. Advertising: These cookies are used to deliver content more relevant to you and your interests. Artisanaal doesn’t permit any third party/ies to advertise on our website but we cannot control advertisers that are allowed by internet service providers to advertise whilst you are browsing on the internet. Please be aware that once you disable cookies some parts of our websites may not function correctly.
General Disclaimer
Any dispute which may arise over this policy between a User and Artisanaal, shall be governed by the laws of the Republic of India and be subject to Artisanaal's terms and conditions of use.

Contact Us
If you have any questions about this Policy or any grievance in this regard, please contact us at